{"id":982,"date":"2026-10-26T10:16:27","date_gmt":"2026-10-26T10:16:27","guid":{"rendered":"https:\/\/lostinmadeira.pt\/?page_id=982"},"modified":"2026-11-01T00:55:07","modified_gmt":"2026-11-01T00:55:07","slug":"faqs_new","status":"publish","type":"page","link":"https:\/\/lostinmadeira.pt\/en\/faqs_new\/","title":{"rendered":"FAQs_New"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"982\" class=\"elementor elementor-982\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3be76d e-flex e-con-boxed e-con e-parent\" data-id=\"b3be76d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eca873 elementor-widget elementor-widget-html\" data-id=\"8eca873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Lost In Madeira \u00b7 FAQs (p\u00e1gina completa)\n    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20px}\n.lim-fq__cta{padding:48px 0;background:linear-gradient(90deg,#1f4237 0%,rgba(31,66,55,.94) 60%,rgba(31,66,55,.6) 100%),url(https:\/\/lostinmadeira.pt\/wp-content\/uploads\/2026\/10\/footer_imagem-scaled.jpg) center\/cover no-repeat #1f4237}\n}\n@media(min-width:861px){\n.lim-fq__grid{grid-template-columns:minmax(0,1fr);gap:36px;max-width:960px;padding-top:44px;padding-bottom:56px;min-height:0}\n.lim-fq__menu{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;margin:0;border-bottom:1px solid rgba(36,70,58,.25)}\n.lim-fq .lim-fq__m{flex-direction:column;align-items:center;justify-content:center;gap:8px;width:auto;min-height:84px;padding:14px 8px;border:0;border-radius:4px 4px 0 0;opacity:1;color:var(--g);font-size:14px;font-weight:400;text-align:center}\n.lim-fq .lim-fq__m .n,.lim-fq .lim-fq__m .s{display:none}\n.lim-fq .lim-fq__m .f{display:block;line-height:1.2}\n.lim-fq .lim-fq__m svg{display:block!important;width:24px!important;height:24px!important}\n.lim-fq .lim-fq__m.on{background:var(--g)!important;color:#fff;border:0;font-weight:400}\n.lim-fq .lim-fq__m:hover:not(.on){background:rgba(36,70,58,.08)!important}\n}\n.lim-fq__p h3{display:none}\n<\/style>\n<section class=\"lim-fq\">\n<div class=\"lim-fq__top\"><div class=\"lim-fq__w\"><h1>Before you lace <b>your boots.<\/b><\/h1><p class=\"lim-fq__sb\">Everything you need to know before booking your hike.<\/p><\/div><\/div>\n<div class=\"lim-fq__w lim-fq__grid\">\n<div class=\"lim-fq__menu\"><button type=\"button\" class=\"lim-fq__m on\" data-t=\"0\"><span class=\"n\">01<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 5h6a2 2 0 0 1 2 2v13a2 2 0 0 0-2-2H4zM20 5h-6a2 2 0 0 0-2 2v13a2 2 0 0 1 2-2h6z\"\/><\/svg><em class=\"s\">Bookings<\/em><em class=\"f\">Bookings & Payments<\/em><\/button><button type=\"button\" class=\"lim-fq__m\" data-t=\"1\"><span class=\"n\">02<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"7\" r=\"3\"\/><circle cx=\"5\" cy=\"10\" r=\"2.2\"\/><circle cx=\"19\" cy=\"10\" r=\"2.2\"\/><path d=\"M6.5 20v-2.5a5.5 5.5 0 0 1 11 0V20\"\/><\/svg><em class=\"s\">Groups<\/em><em class=\"f\">Groups & Transport<\/em><\/button><button type=\"button\" class=\"lim-fq__m\" data-t=\"2\"><span class=\"n\">03<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M5 19c0-9 5-14 14-14 0 9-5 14-14 14zM5 19l7-7\"\/><\/svg><em class=\"s\">Gear<\/em><em class=\"f\">Preparation & Gear<\/em><\/button><button type=\"button\" class=\"lim-fq__m\" data-t=\"3\"><span class=\"n\">04<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12 3l7 3v5c0 5-3 8-7 10-4-2-7-5-7-10V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><em class=\"s\">Safety<\/em><em class=\"f\">On the Trail & Safety<\/em><\/button><\/div>\n<div><div class=\"lim-fq__p on\" data-p=\"0\"><h3>Bookings & Payments<\/h3><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">How can I book?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">You can book by WhatsApp, email or through the contact form. A 30% deposit confirms the booking, and we send a confirmation email with the meeting point, the time and the gear information.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">What is the cancellation policy?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">You can cancel or change at no cost if you do it 7 days or more before the hike. Between 3 and 7 days before, the deposit is non-refundable. With less than 72 hours\u2019 notice, there is no refund. Full details are in the Terms & Conditions.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Is insurance included?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Yes. All hikes include public liability insurance and personal accident insurance, valid during the activity.<\/div><\/div><\/div><div class=\"lim-fq__p\" data-p=\"1\"><h3>Groups & Transport<\/h3><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Are the hikes done in large groups?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">No. Hikes are done in small groups, for a more personal experience, a comfortable pace and more time to enjoy the trail.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">What is the minimum number of participants?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Hikes are organised for private groups and require a minimum of 2 participants. We never combine participants from different bookings.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Where is the pickup and is transport included?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Transport is included for groups of up to 6 people, with pickup in central Funchal. The meeting point and time are confirmed before the hike. Pickup from hotels outside central Funchal may have an additional cost, and larger groups may pay extra if a second vehicle is needed.<\/div><\/div><\/div><div class=\"lim-fq__p\" data-p=\"2\"><h3>Preparation & Gear<\/h3><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">What level of fitness is required?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">It depends on the trail you choose. Each hike lists the distance, duration, elevation gain and difficulty level. For long or demanding routes, good physical fitness and mountain hiking experience are important.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">What should I bring?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">After your booking is confirmed, we email you the full list of recommended gear.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Do I need hiking experience?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">On the moderate hikes no technical experience is needed, but you should be comfortable walking for several hours on uneven terrain. On the longer, more demanding routes, we recommend previous mountain experience and good fitness.<\/div><\/div><\/div><div class=\"lim-fq__p\" data-p=\"3\"><h3>On the Trail & Safety<\/h3><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Do the hikes go ahead in the rain?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Light rain alone does not cancel the hike, which can go ahead with the right gear. Safety always comes first: if the weather or trail conditions are unsafe, we will contact you to arrange an alternative.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Are there breaks during the hike?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Yes. The pace is adjusted to the group, with stops to rest, drink water, have a snack, take photos and enjoy the most beautiful spots.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">What if the hike has to be changed?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">For safety, weather, trail conditions or other unforeseen events, the route, starting point or duration may change. Whenever possible, we offer a suitable alternative.<\/div><\/div><div class=\"lim-fq__i\"><button type=\"button\" class=\"lim-fq__q\">Are the levadas and tunnels safe?<span class=\"lim-fq__pl\"><\/span><\/button><div class=\"lim-fq__a\">Routes are chosen and assessed according to the day\u2019s conditions. Some pass through tunnels, wet areas, narrow paths or uneven terrain, so it is essential to follow the guide\u2019s instructions, wear suitable footwear and respect the safety rules.<\/div><\/div><\/div><\/div>\n<\/div>\n<\/section>\n<script>\n(function(){\n  function z(el,p){el.style.setProperty(p,'0','important')}\n  function fix(){document.querySelectorAll('.lim-fq').forEach(function(s){var e=s.parentElement;while(e&&e.tagName!=='BODY'&&e.tagName!=='HTML'){z(e,'margin-top');z(e,'margin-bottom');if(e.classList.contains('e-con')||e.classList.contains('elementor-widget-container')||e.classList.contains('elementor-widget')){z(e,'padding-top');z(e,'padding-bottom');z(e,'row-gap');z(e,'min-height');e.style.setProperty('--padding-top','0px');e.style.setProperty('--padding-bottom','0px');e.style.setProperty('--gap','0px');e.style.setProperty('--row-gap','0px')}e=e.parentElement}})}\n  function init(){\n    fix();\n    document.querySelectorAll('.lim-fq').forEach(function(s){\n      s.querySelectorAll('.lim-fq__m').forEach(function(b){b.addEventListener('click',function(){\n        s.querySelectorAll('.lim-fq__m').forEach(function(x){x.classList.toggle('on',x===b)});\n        s.querySelectorAll('.lim-fq__p').forEach(function(p){p.classList.toggle('on',p.getAttribute('data-p')===b.getAttribute('data-t'))});\n      })});\n      s.querySelectorAll('.lim-fq__q').forEach(function(q){q.addEventListener('click',function(){q.parentElement.classList.toggle('open')})});\n    });\n  }\n  if(document.readyState==='loading')document.addEventListener('DOMContentLoaded',init);else init();\n  window.addEventListener('load',fix);\n})();\n<\/script>\n<style>\n\/* ===== LARANJA ===== *\/\n.lim-fq__pl{background:#F08A24!important;color:#fff!important}\nhtml body .lim-fq .lim-fq__m{color:#F08A24!important}\nhtml body .lim-fq .lim-fq__m svg,html body .lim-fq .lim-fq__m svg *{stroke:#F08A24!important;color:#F08A24!important}\nhtml body .lim-fq .lim-fq__m.on{background:#24463a!important;background-color:#24463a!important;color:#fff!important}\nhtml body .lim-fq .lim-fq__m.on *,html body .lim-fq .lim-fq__m.on svg *{color:#fff!important;stroke:#fff!important}\n.lim-fq__bt{background:transparent!important;border:0!important}\n.lim-fq__b{background:#F08A24!important;border:1px solid #F08A24!important;color:#fff!important}\n.lim-fq__b,.lim-fq__b *{color:#fff!important;-webkit-text-fill-color:#fff!important;stroke:#fff!important}\n<\/style>\n<!-- Lost In Madeira \u00b7 Bloco final \"Let's get lost together\"\n     Colar num widget \"HTML\" do Elementor (serve na Home e na p\u00e1gina Sobre). -->\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600&amp;display=swap\" rel=\"stylesheet\"\/>\n<style>\n.e-con:has(.lim-cta){--padding-top:0px;--padding-bottom:0px;--margin-top:0px;--margin-bottom:0px;--gap:0px;--row-gap:0px;--min-height:0px;padding-top:0!important;padding-bottom:0!important;margin-top:0!important;margin-bottom:0!important;min-height:0!important}\n.elementor-widget-html:has(.lim-cta){--kit-widget-spacing:0px;margin:0!important}\n.elementor-widget-html:has(.lim-cta)>.elementor-widget-container{margin:0!important;padding:0!important}\n\n.lim-cta{background:linear-gradient(rgba(36,70,58,.78),rgba(36,70,58,.78)),url(https:\/\/lostinmadeira.pt\/wp-content\/uploads\/2026\/10\/footer_imagem-scaled.jpg) center\/cover no-repeat #24463a;width:100vw;max-width:100vw;margin-left:calc(50% - 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Any questions? Message us, we&#39;ll reply as soon as we find signal.<\/p>\n<div class=\"lim-cta__bt\">\n<a class=\"lim-cta__b p\" href=\"https:\/\/lostinmadeira.pt\/en\/caminhadas_new\/\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12 5v14M6 13l6 6 6-6\"><\/path><\/svg>View hikes<\/a>\n<a class=\"lim-cta__b s\" href=\"https:\/\/wa.me\/351926795659\" target=\"_blank\" rel=\"noopener\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3 21l1.6-4.7A8.5 8.5 0 1 1 8 19.6zM9 8.5c0 3.5 3 6.5 6.5 6.5l1-1.5-2-1-1 .8c-1-.4-2-1.4-2.4-2.4l.8-1-1-2z\"><\/path><\/svg>Contact us<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<style>\n\/* ===== LARANJA V4 ===== *\/\n.lim-fq__i{border-left:4px solid #F08A24!important}\n.lim-fq__i.open{box-shadow:0 8px 22px rgba(240,138,36,.18)!important}\n.lim-fq__a a{color:#F08A24!important}\n.lim-fq__p{counter-reset:fq}\n.lim-fq__i{counter-increment:fq}\n.lim-fq .lim-fq__q{justify-content:flex-start!important}\n.lim-fq .lim-fq__q::before{content:counter(fq,decimal-leading-zero);color:#F08A24;font-weight:600;min-width:26px;flex:none;font-variant-numeric:tabular-nums}\n.lim-fq .lim-fq__q .lim-fq__pl{margin-left:auto}\n<\/style>\n<script>\n(function(){\n  function z(el,p){el.style.setProperty(p,'0','important')}\n  function fix(){\n    document.querySelectorAll('.lim-cta').forEach(function(s){\n      var e=s.parentElement;\n      while(e&&e.tagName!=='BODY'&&e.tagName!=='HTML'){\n        z(e,'margin-top');z(e,'margin-bottom');\n        if(e.classList.contains('e-con')||e.classList.contains('elementor-widget-container')||e.classList.contains('elementor-widget')){\n          z(e,'padding-top');z(e,'padding-bottom');z(e,'row-gap');z(e,'min-height');\n          e.style.setProperty('--padding-top','0px');e.style.setProperty('--padding-bottom','0px');e.style.setProperty('--gap','0px');e.style.setProperty('--row-gap','0px');\n        }\n        e=e.parentElement;\n      }\n    });\n  }\n  if(document.readyState==='loading')document.addEventListener('DOMContentLoaded',fix);else fix();\n  window.addEventListener('load',fix);\n})();\n<\/script>\n<style>\n\/* ===== LARANJA ===== *\/\n.lim-cta .lim-cta__b{background:#F08A24!important;border:1px solid #F08A24!important;color:#fff!important;-webkit-text-fill-color:#fff!important;height:44px;padding:0 20px;border-radius:4px;font:400 14px 'Poppins',sans-serif;gap:8px;align-items:center;justify-content:center;display:inline-flex}\n.lim-cta .lim-cta__b *{color:#fff!important;-webkit-text-fill-color:#fff!important;stroke:#fff!important}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Before you lace your boots. Everything you need to know before booking your hike. 01BookingsBookings &#038; Payments02GroupsGroups &#038; Transport03GearPreparation &#038; Gear04SafetyOn the Trail &#038; Safety Bookings &#038; Payments How can I book?You can book by WhatsApp, email or through the contact form. A 30% deposit confirms the booking, and we send a confirmation email with [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-982","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/pages\/982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/comments?post=982"}],"version-history":[{"count":52,"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/pages\/982\/revisions"}],"predecessor-version":[{"id":2012,"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/pages\/982\/revisions\/2012"}],"wp:attachment":[{"href":"https:\/\/lostinmadeira.pt\/en\/wp-json\/wp\/v2\/media?parent=982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}